Stepping up to the plate – Her Room
The Internet is full of stories about lousy customer service, so for a change, here’s one about excellent service.
I bought a girdle (Rago 6210, for those who really want to know) from Her Room. Yesterday, I took it out of the packaging and was about to wear it for the first time when I noticed that something didn’t look right. The two front garters were missing. Not there. Not just the garters, the sewn-in loops to hold them. I checked with Her Room via their Twitter feed just to make sure that this wasn’t some sort of new innovation, and was given the e-mail address of their Customer Service Manager. This morning, I got an e-mail response, immediately followed by a no-charge return label. Additionally, one of their team called me just to confirm that everything was in hand.
Things go wrong from time to time – we’re human, and we’re not infallible. However, dealing with a problem is what sets a company apart from others. Well done, Her Room!
Final word: Her Room even has a little section with helpful tips for ladies like me 🙂